SHIPPING COSTS:

UK
£3.50 for one item, two or more items a flat rate of £5.99.

Europe
£8.50 for one item, then £2.00 for each additional item.

USA & Rest of the world
£19.00 for one item, then £3.00 for each addtional item.

You are responsible for local custom fees and import duties.

We welcome calls/e-mails prior to ordering, enquiring about availability of items.
Tel: (+44) 023 8033 8743
Email: customerservice@alternateuk.com

Shipping
You must select one of the Shipping Destination in the Checkout section. The Shipping Prices vary from country to country, as indicated in the drop down menu.

Delivery Schedule
We will do the best to process your order within 48 hours. We aim to deliver all items within 7 working days (UK only). However in some cases, this can take up to 28 days. If items cannot be delivered within 28 days, we will contact you to re-evaluate your order.

Note - Delivery Times
Please be aware that the delivery times quoted are estimates and your order could take less or more time than this to arrive. For more accurate, up-to-date delivery times, please phone us on: +44 (0)23 8033 8743 between 11:00am and 17:00pm, Mon - Fri.

International Orders:

We cannot be held responsible if your item is held by customs.

PAYMENT OPTIONS

WE DO NOT ACCEPT CHEQUES OR MONEY ORDERS

CURRENCY IN GB POUNDS STERLING £’s ONLY

Payment:
We only accept payment in GB £’s sterling by Paypal, which allows safe online payments by credit or debit card.

We welcome calls/e-mails prior to ordering, enquiring about availability of items.
Email: customerservice@alternateuk.com

Tel: (+44) 023 8033 8743

Credit/Debit Card Online
This is the fastest way to place your order.

Order by credit/debit card over the phone
Please call us between 11:00 – 17:00pm Mon-Fri on Tel: +44 (0)23 8033 8743.
When you call we will confirm exactly what items are available.

RETURNS POLICY

General Returns Policy:
Any item that you return MUST comply with the following:

1. It MUST be in the same condition in which it was sent with no visible signs of wear or damage.

2. The item MUST have all of its tags and labels still attached.

In the event of any goods being faulty or not as described, return the goods to us with 7 days and Alternate will refund the card that was used to pay for the goods. This does not affect your statuary rights.

Please return the item within 7 days of delivery, with a print out of your order receipt, explaining the size you require and Alternate will try to accommodate. If the size you require is not available, a refund will be issued.

When returning an item, the Postage and Packaging cost is the responsibility of the customer. It is recommended to return items via recorded delivery.

Return to:

Alternate
Unit 19
Bargate Shopping Centre
York Gate Level
Southampton
SO14 2YB
UK

Tel: +44 (0)23 8033 8743

Email: customerservice@alternateuk.com